Effective Date: 02-04-2025
Welcome to Self Love Shift ("Website"), owned and operated by Oria Collective LLC ("Self Love Shift," "we," "us," or "our"). By purchasing and using our services, you agree to abide by the terms outlined in this Terms & Conditions agreement. If you do not agree, please refrain from using our services.
1. GENERAL INFORMATION
Business Name: Oria Collective LLC
Registered Location: New Mexico, USA
Website: www.selfloveshift.com
2. ELIGIBILITY
* You must be at least 18 years old to use our services.
* Our services are available worldwide with no geographic restrictions.
3. SERVICES PROVIDED
* We offer 1:1 coaching, group coaching, online courses, and community access (with future expansions planned).
* Services are available in both live and pre-recorded formats.
* We offer one-time purchases only (no hidden fees or subscriptions).
* Each user is entitled to a single 1:1 session, which is included in the program's price. This session must be booked during the first week of the program or upon completion of the first module. If a user progresses beyond the first module without scheduling their 1:1 session, they forfeit their right to the session. No 1:1 sessions will be scheduled after this timeframe, unless in cases of extreme circumstances, at our discretion.
* If a user books a 1:1 session within their first week after purchase, they forfeit the right to request a refund.
* We offer one-time purchases only (no hidden fees or subscriptions).
* Each user is entitled to a single 1:1 session, which must be booked during the first week of the program. No 1:1 sessions will be scheduled after this timeframe, unless in cases of extreme circumstances, at our discretion.
4. PAYMENT TERMS
* We accept payments via bank transfer and Stripe.
* Our pricing is as follows:
One-time fee: $600 USD
Payment plan: Two installments of $350 USD each
* All prices are listed in USD.
* If a payment plan installment is missed, access to course materials will be paused until the payment is completed. Users will receive a 5-day grace period to make the payment before their account is suspended. If payment is not received within this period, their enrollment will be canceled, and no refund will be issued.
5. REFUND & CANCELLATION POLICY
* You may request a refund within 7 days of purchase by contacting us at [email protected].
* Before issuing a refund, we require a 1:1 feedback session to discuss your concerns and explore possible solutions (such as personalised guidance or program adjustments).
* Refunds are only available within the first 7 days. If a user books and completes a 1:1 session, they will no longer be eligible for a refund, regardless of course access.
* Users who do not book their 1:1 session within the first week forfeit the opportunity to receive a session. Failure to schedule does not qualify as grounds for a refund.
* If you still wish to proceed with a refund after the session, it will be processed within 5-10 business days to your original payment method.
* Since we do not offer subscriptions, there is no cancellation policy applicable to recurring charges.
6. USER RESPONSIBILITIES
By using our services, you agree to:
* Treat fellow members and coaches with respect and engage in a positive, supportive manner.
* Avoid hateful, misogynistic, racist, ableist, or otherwise harmful behaviour.
* No unsolicited advice or judgmental comments towards other participants.
* Maintain privacy and confidentiality—do not share personal information of yourself or others.
Reporting Misconduct
* Users can report violations of these guidelines by emailing [email protected].
* Reports will be reviewed case-by-case, and appropriate action will be taken.
* Consequences may include warnings, restricted access, or removal from the program, depending on the severity of the violation.
Violations of these guidelines may result in loss of access to live calls or expulsion from the platform without a refund. By using our services, you agree to:
* Treat fellow members and coaches with respect and engage in a positive, supportive manner.
* Avoid hateful, misogynistic, racist, or otherwise harmful behaviour.
* Violations of these guidelines may result in loss of access to live calls or expulsion from the platform without a refund.
While we do not explicitly prohibit sharing login credentials, we do not encourage it and are not responsible for any issues that arise from shared accounts.
7. TERMINATION & SUSPENSION
* We reserve the right to suspend or terminate a user’s access for violating our terms.
* In most cases, users will receive one warning before termination. However, if a user’s actions have a severe negative impact on others, we may terminate access immediately, without prior notice.
8. INTELLECTUAL PROPERTY & COPYRIGHT
* Users may not resell, repurpose, or create derivative works based on our coaching materials, including but not limited to repackaging them as their own courses, books, or content.
* The use of AI-generated reproductions of our course content is strictly prohibited.
* Users have unlimited access to purchased course materials but may not share, modify, or distribute them without written permission.
* Unauthorised sharing or reproduction of coaching materials may result in legal action.
* Users may post testimonials or share their experiences on social media or personal blogs, provided they do not misrepresent the service or disclose specific course details and materials.
* Users have unlimited access to purchased course materials but may not share, modify, or distribute them without written permission.
* Unauthorised sharing or reproduction of coaching materials may result in legal action.
* Users may post testimonials or share their experiences on social media or personal blogs, provided they do not misrepresent the service or disclose specific course details and materials.
9. LIMITATION OF LIABILITY
* Self Love Shift is not responsible for any personal, financial, or emotional outcomes resulting from our coaching services.
* Our services are for educational and personal development purposes only and do not replace professional medical, psychological, or therapeutic advice.
* By using our services, you acknowledge that you are responsible for your own well-being and decisions.
* In no event shall Self Love Shift or Oria Collective LLC be liable for any indirect, incidental, special, or consequential damages arising from the use of our services.
* Our total liability to any user, for any claim arising out of or related to our services, shall not exceed the total amount paid by the user for the service in question.
10. FORCE MAJEURE
* Self Love Shift shall not be held responsible for any failure or delay in performance caused by circumstances beyond our reasonable control. This includes but is not limited to natural disasters, acts of war, terrorism, pandemics, labor strikes, government restrictions, power outages, or technological failures.
* If such an event occurs, we will make reasonable efforts to continue providing services but are not obligated to issue refunds or compensate users for interruptions.
* Self Love Shift is not responsible for any personal, financial, or emotional outcomes resulting from our coaching services.
* Our services are for educational and personal development purposes only and do not replace professional medical, psychological, or therapeutic advice.
* By using our services, you acknowledge that you are responsible for your own well-being and decisions.
11. GOVERNING LAW & DISPUTE RESOLUTION
* These Terms of Use are governed by the laws of New Mexico, USA.
* In case of a dispute, we will attempt to resolve the issue through mediation first. If mediation is unsuccessful, legal action may be pursued in the appropriate courts of New Mexico, USA.
12. RESPONSE TIME & COMMUNICATION
* Our response time for emails and inquiries is 24-48 hours on weekdays, excluding bank holidays.
* If there is a scheduled period where response times are unavailable, this will be communicated in advance via email or on the Self Love Shift platform.
* Any days where response times are unavailable shall be compensated accordingly to the client.
13. CONTACT INFORMATION
If you have any questions regarding these Terms & Conditions please contact us at:
Oria Collective LLC
Email: [email protected]
Website: www.selfloveshift.com
Last Updated: 02-04-2025
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